The purchase of travel and/or other products on this Web site constitutes an agreement between you and Agence Rove Inc., doing business as Rove Society. The following terms and conditions form part of such agreement.
Please make sure you have read and understood these general terms and conditions.
1. Responsibility of Agence Rove
Agence Rove makes every effort to ensure the accuracy of information provided on this Web site.
Agence Rove’s sole objective is to assist customers in verifying availability of travel products and services and in making bookings and purchases in due form.
After you have completed your booking on the web site, you will promptly receive an invoice from Agence Rove and Agence Rove will send you your travel documents in accordance with the provisions of Section 5 of these General Terms and Conditions of Agence Rove.
2. User’s Responsibility
You, the user, attest that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein.
You also confirm that all information supplied by you, members of your family and/or fellow travellers is true and accurate.
It is your responsibility to enquire on, and obtain, all required travel documents. Agence Rove is not liable for any and all consequences of inappropriate or missing travel documents.
Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Entry into another country may be refused to a customer even if he or she has the required travel documents.
3. Confidentiality and Privacy
Respect of our customers’ privacy is of utmost concern to Agence Rove. Agence Rove never sells the names of individual customers or any other information drawn from their personal profiles to third parties. All direct communication between you and Agence Rove (whether by e-mail, facsimile, telephone or postal mail) remains confidential. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.
When you reserve or purchase travel services through Agence Rove, we may be required to transmit such information (including your name and address) about you and your purchase to booking/payment processing partner(s), the tour operator, or any other travel product or service provider involved; this step is essential to the processing of the transaction. While Agence Rove makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, Agence Rove may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.
4. Prices and Payment Methods
All prices, unless specified otherwise, are in US dollars. Prices may be increased at any time and for any reason. If you are a resident of Québec, an amount of $1 per $1,000 of purchased travel services, representing your contribution to the Fonds d’indemnisation des clients des agents de voyages (indemnity fund for clients of travel agencies), will be added to your invoice.
Residents of Canada and the United States of America may pay online using Visa, American Express, MasterCard credit cards or PayPal. 50% of the travel products and services you reserve must be paid at the time of booking, the remaining 50% must be paid 30 days before the first day of your travel dates. Your credit card account will be debited and you will be informed of that transaction by means of the invoice sent to you at the time of booking. You agree to comply with booking terms and conditions whether or not you have manually signed an invoice or receipt.
This transaction is final, non-refundable and non-transferable. Booking of travel services constitutes a contract between the customer and Agence Rove.
Cancellations & Modifications
Subject to your compliance with the cancellation and modification policies of each tour operator or product/service supplier, Agence Rove may charge a reasonable fee for any booking cancellation or modification.
Should you need to cancel your trip, you must notify us in writing by e-mail immediately. Less than 45 days prior to departure, all monies paid are 100% non-refundable, nontransferable. Name changes are not permitted. Insurable risks may be covered under trip cancellation insurance policies, if purchased. We are not able to grant partial refunds for any unused trip arrangements – voluntarily missed meals, sightseeing, transport, etc – after the trip has commenced, or any refunds to trip members who do not complete any portion of the itinerary for whatever reason.
Standard Cancellation Policy:
- 60 days or more prior to departure: 50% of total price is non-refundable.
- 44-59 days prior to departure: 75% of total price is non-refundable.
- 0-45 days prior to departure: 100% of total price is non-refundable.
5. Delivery of Documents
After you have reserved your trip on the Web site, Agence Rove will promptly e-mail you an invoice confirming your purchase and details of your itinerary, including apartment details and activity schedule.
Reception of this invoice constitutes your final opportunity to verify the accuracy of the information that will be entered on your travel documents. Please contact Agence Rove immediately upon receipt of your invoice if you note any discrepancies, failing which Agence Rove shall not be liable for any errors and/or omissions related to your booking.
6. Travel Insurance
Agence Rove strongly recommends the purchase of travel insurance, including cancellation insurance and out-of-province health insurance. If a client does not carry travel insurance, all hospital and medical expenses are the client/traveller’s responsibilities. No refunds for unused travel arrangements will be provided in the case of medical emergency.
7. Liability for Products & Services and Customer Advisory
You acknowledge that Agence Rove acts as a middle-person between you and carriers, hotels, tour operators and other service/product providers selected by you. Consequently, Agence Rove cannot be held liable towards you or your fellow travellers for the services rendered, and/or the products offered, by such third party providers. Agence Rove shall not be liable and assumes no risk for the obligations, or any default or negligence, of third-party providers and for any damages including, among other things, damages due to delay, cancellation, loss of goods, sickness, injury, accident, quality of services, inconvenience, loss of enjoyment, disappointment, acts of God or force majeure.
Images featured on this Web site are for information purposes only: images and other graphic content should not be relied upon for the purposes of your booking and cannot be considered as part of this agreement.
9. Contact Information
If you have any questions regarding your online booking, please contact us at firstname.lastname@example.org
10. Intellectual property
The structuring of the site but also any brand, services, texts, graphics, images, photographs, sounds, videos and computer applications that compose it are the property of Agence Rove and are protected as such by the laws in force under the intellectual property rights. Any representation, reproduction, adaptation or partial or total use of the contents, trademarks and services offered by the site, by any means whatsoever, without the prior express written permission of the publisher, is strictly prohibited and would be susceptible to constitute an infringement within the meaning of articles L. 335-2 and following of the Code of the intellectual property. Access to the site does not constitute recognition of a right and, in general, does not confer any intellectual property rights relating to an element of the site, which remains the exclusive property of Agence Rove. It is forbidden for the user to enter data on the site that modifies or is likely to modify its content or appearance.
12. Access and navigation
Rove Society is solely responsible for the content edited by itself and can not be held responsible for any damage caused by the use of its site. The user is responsible for the protection of his equipment and data and his use of the site or its services.
15. Terms and conditions of the online store
Through the site, Rove Society provides customers with an online store presenting exactly the products sold, without the photographs having a contractual value. The products are described and presented with the greatest possible accuracy. However, in case of errors or omissions in the presentation, the responsibility of Rove Society can not be engaged thereby. Products are offered within the limits of available stocks.